Frequently Asked Questions
What is CaddyGo?
CaddyGo lets you order food and drinks directly from participating golf venues using our app. Browse available venues across the course, view menus, and place orders securely in seconds.
Orders are prepared and fulfilled by the venue itself.
How do I place an order?
- Open the app and select a venue
- Browse the menu
- Add items to your cart
- Enter your location (tee, hole, clubhouse or simulator)
- Checkout securely
Your order is sent directly to the venue.
Do I need to create an account?
No. You can order without creating an account. A temporary session is created automatically for your visit.
Why does the app ask for my location?
Location is used to:
- Show available venues
- Help route your order correctly
- Improve service across the course
Your location is not stored, tracked, or shared.
How are payments handled?
Payments are processed securely using Stripe.
CaddyGo never stores your card details.
All transactions are encrypted and handled by Stripe’s certified payment systems.
Who prepares my food?
Each venue prepares and fulfils its own orders.
CaddyGo provides the ordering platform only.
If you have questions about preparation, allergens, or availability, please contact the venue directly.
What if a venue is closed?
You can still browse venues and menus when closed, but ordering is only enabled during opening hours.
Opening times are shown inside the app.
I’ve placed an order — what happens next?
Your order is sent instantly to the venue’s system.
They receive it on their in-house ordering screen and begin preparation.
Collection or delivery depends on the venue and your location.
Can I cancel or change an order?
Once submitted, orders are sent directly to the venue and usually cannot be changed.
If you need help, contact the venue as soon as possible.
I had a problem with my order
Because venues fulfil orders directly, any issues (missing items, delays, quality concerns) should be raised with the venue first.
If payment was taken incorrectly, you can also contact Go Network support.
Is my data safe?
Yes.
We only collect what is required to run the service (such as session tokens and order details).
We do not sell user data.
Payments are handled entirely by Stripe.
How do venues join CaddyGo?
Venues are onboarded directly by Go Network and provided with the ordering system and tools to manage on-course and in-house orders.
Contact
For technical or payment issues: